Terms & Conditions

‍

Effective as of 28 October 2026.

‍

§ 1. General information

1. The online shop at skinminimalism.co (including the checkout page checkout.skinminimalism.co) is operated by Skin Minimalism Sp. z o.o., with its registered office in Warsaw, ul. Adama Branickiego 12/76, 02-972 Warszawa, entered in the register of entrepreneurs of the National Court Register (KRS) under number 0001060768, tax identification number (NIP) 9512578758, statistical number (REGON) 526480263 (the “Seller”, “we”).

‍

2. Contacting the Seller:

– e-mail: kontakt@skinminimalism.co;

– phone: +48 507 802 998 (charged at your operator’s standard rates);

– postal address: Skin Minimalism Sp. z o.o., ul. Adama Branickiego 12/76, 02-972 Warszawa.

‍

3. These Terms and Conditions set out the rules for using the shop, placing Orders, payment, delivery, withdrawal from the contract and complaints. They are also the terms and conditions for providing services by electronic means within the meaning of the Act of 18 July 2002 on Providing Services by Electronic Means (ustawa o świadczeniu usług drogą elektroniczną).

‍

4. These Terms and Conditions are available free of charge at skinminimalism.co in a form you can download, save and print.

‍

§ 2. Definitions

1. Customer – a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, who uses the shop or places an Order.

‍

2. Consumer – a Customer who is a consumer within the meaning of Article 22¹ of the Polish Civil Code (Kodeks cywilny), i.e. a natural person who makes a purchase for purposes not directly related to their business or professional activity.

‍

3. Entrepreneur with consumer rights – a natural person operating as a sole trader who concludes a contract directly related to their business, where the contract is not of a professional nature for them, as shown in particular by the business activity registered in CEIDG, the Polish business register.

‍

4. Product – a cosmetic or other item offered in the shop.

‍

5. Order – the Customer’s declaration by which they conclude a contract of sale of Products with the Seller.

‍

6. Checkout – the payment page at checkout.skinminimalism.co, where the Customer enters their Order details and chooses the delivery and payment methods.

‍

§ 3. Electronic services

1. We provide the following services in the shop free of charge:

– cart – saving the Products you have selected before you place an Order;

– Order form on the Checkout;

– customer account – access to your Order history and saved details;

– newsletter – e-mails about new products, promotions and skincare;

– contact forms, including a form for beauty clinics and salons interested in working with us;

– skin diagnosis – a questionnaire that suggests products based on your answers.

‍

2. The contract for the cart and the Order form is concluded when you start using them and terminates when you place an Order or stop using them. The contract for the customer account is concluded when the account is created, for an indefinite period. The newsletter contract is concluded when you sign up, for an indefinite period. The contract for the contact forms and the skin diagnosis is concluded for as long as you use them.

‍

3. You can stop using any service at any time without giving a reason: you can unsubscribe from the newsletter via the “unsubscribe” link in every message or by e-mail, and you can delete your account by writing to kontakt@skinminimalism.co.

‍

4. To use the shop, you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and an e-mail address.

‍

5. You may not send unlawful content through the shop, in particular content that infringes the rights of others, or use the shop in a way that disrupts its operation.

‍

6. The skin diagnosis is for information purposes only and does not replace the advice of a doctor or cosmetologist. If you have a skin condition or allergies, or are undergoing treatment, consult a doctor before using cosmetics.

‍

7. You can submit complaints about electronic services by e-mail to kontakt@skinminimalism.co. We will respond within 14 days.

‍

8. The customer account, saving your details for faster purchases and Shop Pay payments are handled by Shopify. The “Save my information for a faster checkout” option on the Checkout creates an account with the Shop service on Shopify’s terms, which are shown next to that option.

‍

§ 4. Placing Orders and conclusion of the contract

1. We accept Orders through skinminimalism.co 24 hours a day.

‍

2. To place an Order:

a) add Products to the cart and go to checkout;

b) on the Checkout, enter your e-mail address or phone number and your delivery details (and your tax identification number (NIP) if you want an invoice issued to your business), and choose the delivery and payment methods;

c) check the Order summary: the Products and the total price including taxes and delivery costs;

d) click the button confirming the Order with an obligation to pay.

‍

3. Until you click that button, you can change your details and the contents of your Order, or abandon it.

‍

4. The contract of sale is concluded when you receive an e-mail from us confirming your Order. In that e-mail we also send you the Order summary and a link to these Terms and Conditions.

‍

5. The contract is concluded in Polish.

‍

§ 5. Prices and payments

1. Product prices are gross prices and include VAT. Prices are given in Polish zloty (PLN). For deliveries abroad, prices may be displayed and charged in euro (EUR).

‍

2. The delivery cost is shown on the Checkout before you place your Order and is added to the price of the Products.

‍

3. You can pay:

– by payment card;

– by BLIK;

– via Przelewy24 (fast bank transfer, BLIK, card);

– via Klarna (deferred payment or instalments, on the terms of Klarna Bank AB presented when you choose this payment method);

– via Shop Pay or Google Pay.

‍

4. Payment is made in advance, when you place your Order. We start processing the Order once we have received payment.

‍

5. You enter discount codes on the Checkout. A code may be used on the terms stated when it is made available (e.g. once only, or on your first purchase). Codes cannot be exchanged for cash.

‍

6. We issue proof of purchase for every Order. We issue a VAT invoice to your business if you provide your tax identification number (NIP) when placing the Order.

‍

§ 6. Delivery and personal collection

1. We deliver Orders to the countries that can be selected on the Checkout: Poland, most European Union countries, and Iceland, Norway, Switzerland and Monaco.

‍

2. Parcels are delivered by the courier company DHL. You can see the current delivery cost to your country on the Checkout once you have entered your address.

‍

3. We usually dispatch Orders within 1–2 business days of receiving payment. The total delivery time within Poland is usually 2–5 business days from receipt of payment, and up to 10 business days abroad.

‍

4. For deliveries to countries outside the European Union (e.g. Switzerland, Norway, Iceland), the carrier or the customs office may charge customs duty, import tax or a customs clearance fee. These charges are not included in the price and are paid by the Customer.

‍

5. You can collect your Order in person free of charge in Warsaw, at ul. Adama Branickiego 12 lok. 76. Choose “Pick up” on the Checkout. When your Order is ready, we will send you an e-mail with the date and hours when you can collect it.

‍

6. When you receive a parcel, check that it is not damaged. If it is, ask the courier to draw up a damage report. This will make it easier to deal with your complaint, but it is not a condition for accepting it.

‍

§ 7. Right of withdrawal

1. A Consumer or an Entrepreneur with consumer rights may withdraw from the contract without giving any reason within 14 days of the day on which they received the Product (or on which a third party other than the carrier, indicated by them, received it). If the Order includes several Products delivered separately, the period runs from receipt of the last of them.

‍

2. To withdraw from the contract, send us a statement before the deadline, e.g. by e-mail to kontakt@skinminimalism.co or by letter to the address given in § 1. You may use the model form in the annex to these Terms and Conditions, but you do not have to. We will confirm receipt of your statement by e-mail.

‍

3. The right of withdrawal does not apply to Products supplied in sealed packaging which, once opened, cannot be returned for health protection or hygiene reasons, if the packaging has been opened after delivery (Article 38(1)(5) of the Polish Consumer Rights Act of 30 May 2014 [ustawa o prawach konsumenta]). This applies to cosmetics whose seal (e.g. protective film, tamper-evident seal, cap seal) has been broken.

‍

4. Send the Product back to Skin Minimalism Sp. z o.o., ul. Adama Branickiego 12/76, 02-972 Warszawa, within 14 days of withdrawing from the contract. It is enough to send it before that period expires. You can also return it in person at that address.

‍

5. The Customer bears the cost of returning the Product.

‍

6. We will refund all payments, including the cost of delivery to you (up to the cost of the cheapest standard delivery method offered in the shop), within 14 days of receiving your statement of withdrawal. We will make the refund using the same payment method that was used to pay for the Order, unless you agree to another method that involves no cost to you. We may withhold the refund until we have received the Product or proof that it has been sent back, whichever happens first.

‍

7. You are liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

‍

§ 8. Product complaints (lack of conformity with the contract)

1. We are liable to the Consumer and the Entrepreneur with consumer rights for any lack of conformity of the Product with the contract that existed at the time of delivery and becomes apparent within 2 years of that time. If the packaging states a longer shelf life, we are liable until the end of that period.

‍

2. You can submit a complaint by e-mail to kontakt@skinminimalism.co or by letter to the address given in § 1. Tell us what the complaint concerns (Order number, Product, description of the lack of conformity), what you are requesting and how we can contact you. Photos will help us deal with the matter quickly.

‍

3. If the Product is not in conformity with the contract, you can request that it be replaced or repaired. We may instead choose the other of these two options, or refuse to bring the Product into conformity with the contract if this is impossible or would involve excessive costs.

‍

4. You can submit a statement that you are reducing the price or withdrawing from the contract if:

– we have refused to bring the Product into conformity with the contract or have not done so;

– the lack of conformity persists even though we have tried to remedy it;

– the lack of conformity is so significant that it justifies an immediate price reduction or withdrawal from the contract;

– it is clear from our statement or from the circumstances that we will not bring the Product into conformity with the contract within a reasonable time or without undue inconvenience to you.

You may not withdraw from the contract if the lack of conformity is immaterial.

‍

5. We will respond to your complaint within 14 days of receiving it. If we do not respond within that period, this means that we have accepted your complaint.

‍

6. If we need the Product to deal with your complaint, we will ask you to send it to us and will cover the shipping cost. If we replace the Product or you withdraw from the contract, we will collect the Product at our own expense.

‍

7. We will refund the money after a price reduction or withdrawal from the contract without undue delay, and no later than 14 days after receiving your statement.

‍

§ 9. Customers who are not consumers

1. For Customers who are neither Consumers nor Entrepreneurs with consumer rights, the Seller’s liability under the statutory warranty (rękojmia) for defects in Products is excluded (Article 558 § 1 of the Civil Code).

‍

2. These Customers do not have the right of withdrawal described in § 7.

‍

3. Disputes with these Customers are settled by the court having jurisdiction over the Seller’s registered office.

‍

§ 10. Out-of-court dispute resolution

1. If we cannot reach an agreement, as a Consumer you can use out-of-court methods of resolving the dispute, including:

– applying to the regional inspector of the Trade Inspection (Inspekcja Handlowa) for mediation, or to the permanent consumer arbitration court attached to the inspectorate;

– seeking free assistance from the district (municipal) consumer ombudsman or from a consumer organisation such as the Consumer Federation (Federacja Konsumentów);

– if you live in another European Union country, contacting the European Consumer Centre Poland (konsument.gov.pl).

‍

2. Information about these methods is available on the website of the Office of Competition and Consumer Protection (UOKiK): uokik.gov.pl. Using them is voluntary and requires the consent of both parties.

‍

§ 11. Personal data

The Seller is the controller of Customers’ personal data. We describe how we process personal data and what your rights are in our Privacy Policy.

‍

§ 12. Final provisions

1. Contracts concluded through the shop are governed by Polish law. If you are a Consumer living in another country, the choice of Polish law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your country of residence.

‍

2. Disputes with Consumers are settled by the courts having jurisdiction under the general rules.

‍

3. We may amend these Terms and Conditions for important reasons, in particular changes in the law, in payment or delivery methods, or in the scope of our services. We will notify customer account holders and newsletter subscribers of any change by e-mail at least 14 days before it takes effect. If you do not accept the changes, you can delete your account or unsubscribe from the newsletter during that time.

‍

4. Orders placed before an amendment to these Terms and Conditions are governed by the Terms and Conditions in force at the time the Order was placed.

‍

5. These Terms and Conditions do not limit the rights that Consumers and Entrepreneurs with consumer rights have under the law. If any provision conflicts with the law, the law prevails.

‍

Annex: model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: Skin Minimalism Sp. z o.o., ul. Adama Branickiego 12/76, 02-972 Warszawa, e-mail: kontakt@skinminimalism.co

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

…………………………………………………………………

Order number: ……………………

Ordered on (*) / received on (*): ……………………

Name of consumer(s): ……………………

Address of consumer(s): ……………………

Signature of consumer(s) (only if this form is notified on paper): ……………………

Date: ……………………

(*) Delete as appropriate.

‍